Privacy Policy

Last updated: December 2025

Information We Collect

When you contact us through the support form, we collect:

Contact Information

• Name (as provided)
• Email address (required for response)
• Website URL (optional)

Communication Preferences

• Newsletter subscription (if opted in)
• Support communication preferences

How We Use Your Information

Support Services

• Respond to your support requests
• Provide technical assistance
• Resolve issues with Virtual Files plugin

Communication

• Send support responses
• Provide product updates (if subscribed)
• Share relevant plugin information

Security

• Monitor form security and prevent spam
• Improve our support services

Data Storage and Security

Storage Duration

• Support requests are stored until resolved
• Contact information is retained for future support
• Newsletter subscriptions remain until unsubscribed

Security Measures

• Encrypted data transmission
• Secure form submission via Netlify
• Limited access to support team only

Third-Party Services

• Netlify: Form processing and submission
• No other third-party data sharing

Your Rights

Data Access

• Request copies of your data
• Update incorrect information
• Delete personal information upon request

Communication Control

• Unsubscribe from newsletters anytime
• Opt-out of non-essential communications
• Request data deletion

Contact for Privacy Issues

• Use our contact form for privacy-related requests
• Specify "Privacy Request" in subject line
• Response within 30 days

Data Protection

Compliance

• We comply with applicable data protection laws
• Regular security audits and updates
• Team training on privacy practices

International Users

• Data may be transferred internationally for support
• Appropriate safeguards in place
• Compliance with regional requirements

Changes to This Policy

Updates

• Privacy policy updates posted here
• Significant changes notified via email
• Continued use implies acceptance

Effective Date

• This policy is effective immediately
• Previous versions archived internally
• Questions welcomed

Contact Information

Privacy Inquiries

• Use our contact form with "Privacy Request" subject
• Email responses for verification
• 30-day response commitment

General Support

• Contact form for any questions
• Community forums available
• Documentation and resources accessible

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This privacy policy applies to all contact form submissions and website usage. By submitting information through our contact form, you agree to the collection and use practices described herein.