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Privacy Policy

Last updated: December 2025

Information We Collect

When you contact us through the support form, we collect:

Contact Information

  • Name (as provided)
  • Email address (required for response)
  • Website URL (optional)

Communication Preferences

  • Newsletter subscription (if opted in)
  • Support communication preferences

How We Use Your Information

Support Services

  • Respond to your support requests
  • Provide technical assistance
  • Resolve issues with Virtual Files plugin

Communication

  • Send support responses
  • Provide product updates (if subscribed)
  • Share relevant plugin information

Security

  • Monitor form security and prevent spam
  • Improve our support services

Data Storage and Security

Storage Duration

  • Support requests are stored until resolved
  • Contact information is retained for future support
  • Newsletter subscriptions remain until unsubscribed

Security Measures

  • Encrypted data transmission
  • Secure form submission via Netlify
  • Limited access to support team only

Third-Party Services

  • Netlify: Form processing and submission
  • No other third-party data sharing

Your Rights

Data Access

  • Request copies of your data
  • Update incorrect information
  • Delete personal information upon request

Communication Control

  • Unsubscribe from newsletters anytime
  • Opt-out of non-essential communications
  • Request data deletion

Contact for Privacy Issues

  • Use our contact form for privacy-related requests
  • Specify "Privacy Request" in subject line
  • Response within 30 days

Data Protection

Compliance

  • We comply with applicable data protection laws
  • Regular security audits and updates
  • Team training on privacy practices

International Users

  • Data may be transferred internationally for support
  • Appropriate safeguards in place
  • Compliance with regional requirements

Changes to This Policy

Updates

  • Privacy policy updates posted here
  • Significant changes notified via email
  • Continued use implies acceptance

Effective Date

  • This policy is effective immediately
  • Previous versions archived internally
  • Questions welcomed

Contact Information

Privacy Inquiries

  • Use our contact form with "Privacy Request" subject
  • Email responses for verification
  • 30-day response commitment

General Support

  • Contact form for any questions
  • Community forums available
  • Documentation and resources accessible

This privacy policy applies to all contact form submissions and website usage. By submitting information through our contact form, you agree to the collection and use practices described herein.

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