Refund Policy

Clear refund policy for Virtual Files plugin purchases. Read this page carefully before requesting a refund.

Refund Process

How to Request a Refund

1. Contact Support First

   • Use our contact form
   • Select "Technical Support" as subject
   • Describe the issue in detail

2. Wait for Response

   • Our team will respond within 24-48 hours
   • We'll try to resolve your issue first

3. If Unresolved, Request Refund

   • Reply to support email requesting refund
   • Include original purchase details
   • Explain why the plugin doesn't meet your needs

Refund Window

• 14 Days: From purchase date
• Original Purchase: Through payment provider
• Proof Required: Purchase receipt and issue details

Refund Eligibility

Valid Refund Reasons

• Technical Issues: Plugin doesn't work as described after support assistance
• Compatibility: Plugin incompatible with your WordPress setup
• Feature Mismatch: Plugin lacks promised functionality
• Server Requirements: Your server cannot run the plugin

Not Eligible for Refund

• After 14 Days: Refund window expired
• Already Used: No refund for extended usage
• Wrong Purchase: Accidental purchases resolved by payment provider
• Change of Mind: Try our free version first

Before Requesting Refund

Check These First

1. Read Documentation

   • Browse our documentation
   • Check FAQ
   • Review troubleshooting guide

2. Test Free Version

   • Try before you buy
   • Verify it meets your needs
   • Check compatibility with your setup

3. Contact Support

   • Most issues can be resolved
   • We can help configure properly
   • Provide alternative solutions

4. Verify Requirements

   • Check WordPress version (5.0+)
   • Check PHP version (7.4+)
   • Check server compatibility

Refund Process Details

What We Need

• Purchase Date: From payment receipt
• Order Number: From payment confirmation
• Issue Description: Detailed problem statement
• Support History: Previous support interactions
• Website URL: Where plugin was installed

What Happens Next

1. Review: We examine your refund request
2. Verify: We check purchase details and support history
3. Decision: Refund approval or denial within 5 business days
4. Processing: If approved, refund processed through payment provider

Refund Method

• Original Payment: Refund to original payment method
• Processing Time: 5-10 business days
• Fees: Payment provider may charge processing fees
• Notification: Email confirmation when refund processed

Common Questions

How long does refund take?

• Our Decision: 5 business days
• Payment Provider: 5-10 additional business days
• Total Time: 10-15 business days maximum

Can I keep the plugin?

• No: License will be deactivated
• Pro Features Lost: Advanced features no longer available
• Future Updates: No access to Pro feature
• Free Version: You can keep using the free version with limits

What if refund is denied?

• Explanation: We'll provide detailed reason
• Alternative Solutions: We'll try to help solve your issue
• Final Decision: Payment provider has final say

Contact for Refunds

Start Here

1. Contact Form: Support Contact
2. Subject: "Refund Request"
3. Information: Include all details from "What We Need" section

Response Time

• Initial Response: 24-48 hours
• Refund Decision: 5 business days
• Processing Time: 5-10 business days

Important Notes

Before Buying

• Try Free Version: Test before purchase
• Check Requirements: Verify compatibility
• Read Documentation: Understand features
• Contact Sales: Ask questions before buying

After Purchase

• Document Issues: Keep records of problems
• Use Support: Let us help solve issues
• Act Quickly: Request refund within 14 days
• Provide Details: Complete information speeds up process

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This refund policy applies to all Virtual Files purchases. By purchasing Virtual Files, you agree to these refund terms.

For questions about refunds, contact us through our support form.